Orders for available items are dispatched within two business days. For custom or bespoke pieces, please allow 6-8 weeks from order confirmation, as each piece is meticulously crafted with care and precision.

Shipping times vary depending on your location—domestic orders typically arrive within 3-5 business days, while international orders may take 7-14 business days or more. You will receive tracking information once your order has been shipped. For more details, please refer to our full Shipping Policy.

We offer complimentary shipping on domestic orders over SGD 200 and international orders over SGD 500. For orders below these thresholds, a flat shipping fee of SGD 20 applies domestically, and SGD 50 applies internationally. For more details, please refer to our full Shipping Policy.

Yes, we offer expedited and next-day delivery for domestic orders. To arrange this service, simply WhatsApp us directly. We are delighted to assist in ensuring your order arrives promptly.

Yes, we ship worldwide. Enjoy complimentary shipping on orders over SGD 500, with a flat rate of SGD 50 for orders below this amount. Please note that duties and taxes are the responsibility of the recipient. For further details, kindly contact your local customs office or reach out to us via our Contact Us form. For more details, please refer to our full Shipping Policy.

For international orders, any applicable duties, taxes, or customs fees are the responsibility of the recipient. Customs clearance policies vary by country, so please contact your local customs office for specific information. For more details, please refer to our full Shipping Policy.

We do not offer refunds, but exchanges for ring and bracelet sizes are available. For more details, please refer to our full Return Policy.

For ring and bracelet size exchanges, please contact our team within 7 days of receiving your item. Ensure the piece is in its original, unworn condition, and we will assist you throughout the exchange process. All returns and exchanges must receive prior approval, and only items purchased directly from lushandcojewelry.com are eligible. To initiate a return or exchange, kindly email us at concierge@lushandcojewelry.com with the subject line "Jewelry Return and Exchange Request." For more details, please refer to our full Return Policy.

You have 7 days from the date of delivery to exchange your ring or bracelet size. Please ensure the item is in its original, unworn condition, with all packaging intact. Our team will guide you through the exchange process. To initiate a return or exchange, kindly email us at concierge@lushandcojewelry.com with the subject titled “Jewelry Return and Exchange Request.” For more details, please refer to our full Return Policy.

We offer exchanges for ring and bracelet sizes only. For more details, please refer to our full Return Policy.

We understand the importance of finding the perfect fit, which is why we gladly offer size exchanges for rings and bracelets. However, items such as earrings, bespoke and custom-made jewelry, non-jewelry items, and gift cards are final sale and cannot be exchanged. Please note, we do not offer refunds. For more details, please refer to our full Return Policy.

Each piece is meticulously handcrafted from 925 sterling silver, plated with 18k gold, and adorned with simulated diamonds and gemstones. Our jewelry is hypoallergenic, nickel-free, and designed for lasting comfort and timeless elegance.

Fine jewelry is a delicate treasure that deserves proper care to maintain its beauty and longevity. Gently clean your pieces with a soft toothbrush and baking soda, focusing on both the metal and stones. Avoid using ultrasonic cleaners.

When not in use, store your jewelry on soft fabric in the resealable bag provided or in a jewelry box. We recommend removing your jewelry before showering, applying lotion or perfume, exercising, or doing household tasks like washing dishes.

Yes, we offer bespoke jewelry services tailored to your individual preferences. Whether you are looking to create a unique design or personalize an existing piece, our team will work closely with you to bring your vision to life. Please reach out to us through our Contact Us form, and we will be delighted to assist you in creating something truly special.

Yes, we offer a one-year warranty covering any manufacturing defects. This includes issues such as loose stones or faulty clasps resulting from the manufacturing process. However, this warranty does not cover damage caused by wear and tear, accidental misuse, or exposure to harsh conditions (e.g., contact with chemicals or excessive physical activity). If you believe your item has a manufacturing defect, please contact us via our Contact Us form, and we will assist you with the next steps.

The Lush Society Rewards is our exclusive loyalty program, where you can earn points through purchases, referrals, and reviews. As a valued member, you will unlock access to luxurious rewards and tailored benefits.

To explore the exclusive benefits, earning opportunities, and detailed information about the Lush Society Rewards, please visit our dedicated page here.

We accept all major credit cards and PayPal. For added convenience, we also offer secure checkout options, including Apple Pay and Google Pay, ensuring a seamless and effortless shopping experience.

You can reach our customer service team via our Contact Us form or WhatsApp us directly. We are here to assist you with any inquiries.

To update your account information, simply click on your profile icon at the top of the page and select Profile from the dropdown menu. From there, you can easily update your details. If you require any assistance, please do not hesitate to contact us via our Contact Us form.

Yes, we offer Lush and Co. Gift Cards, which make the perfect gift for any occasion.

Yes, our Lush Privé Circle ambassador program is by invitation only and offers exclusive opportunities to collaborate with us on bespoke projects and enjoy unique rewards.

Yes, we specialize in offering Exclusive Corporate Experiences, including private jewelry showcases and Jewelry Mastery Workshops. Each event is thoughtfully curated to captivate and inspire, whether for your team or clients. For more information, please refer here.

While we operate exclusively online, we offer Private Viewing services and showcase a curated selection of pieces at our partners' locations, providing you with a more personalized and tangible experience.