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Lush Society: Frequently Asked Questions
How can I join the Lush Society?
Joining the Lush Society is simple and effortless. Create an account on our website and you will start earning points from your very first purchase, unlocking a world of exclusive rewards.
Is it complimentary to join the Lush Society?
Yes, becoming a Lush Society member is free. You will start to accumulate points from the moment you make your first purchase.
How do I earn points?
You can earn points through various activities such as making purchases, following us on social media, leaving product reviews, referring friends, and more.
Celebrate your birthday with us for extra points. The more points you collect, the higher your tier, unlocking greater rewards
How do I redeem my rewards?
Redeeming your points is simple. Log in to your account, choose the reward you’d like to redeem, and generate a coupon. Apply the code during checkout, and your discount will be applied. Please note that while rewards are stackable online, they may not always be combined with other promotions or discounts.
Do my points expire?
Your points never expire. However, certain credit vouchers and rewards may have a validity period, especially when you unlock new VIP tiers. Be sure to check and use them within the specified timeframe.
How long do I have to use a reward after redeeming it?
Once you redeem a reward, you will have six months to enjoy it before it expires. Be sure to treat yourself within that period.
How do I earn points for product reviews?
To earn points, simply leave a review and be sure to attach a photo of your purchase. Please use the email linked to your Lush Society account when submitting your review.
Can I claim birthday rewards if my birthday is soon after joining?
We will love to celebrate with you. However, there’s a 30-day waiting period, meaning your birthday must be at least 30 days after your join date to qualify for this year’s birthday reward. We look forward to celebrating with you next year.
Can I transfer my points to someone else?
Points are non-transferable and can only be redeemed by the account holder. Your rewards are unique to your account and designed just for you.
Is there a limit to how many points I can earn?
There is no limit to how many points you can accumulate. The more you shop and engage with us, the more rewards you unlock.
How do I check my points balance?
Simply log in to your account, and your points balance will be displayed on your dashboard.
What should I do if I lose access to my email? Can I combine accounts?
Unfortunately, we do not merge accounts or email addresses. If you’ve lost access to your old email, we recommend creating a new account so you can continue earning points.
